Who can I complain to about my credit provider?
- You should always try to resolve the complaint with your credit provider first. Most credit providers will have internal dispute resolution processes. These processes usually conform to standard industry codes and practices.
- Make sure you keep notes about all the conversations you have with them. Include dates, times, who you spoke to and what they said.
- If you cannot work things out with the credit provider you should contact your credit provider’s independent dispute resolution service.
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