What happens if my claim is refused and I need to go to court?

• Before you think about going to court you should first:
  • exhaust all the internal review processes provided by your insurer; and
  • contact the Financial Ombudsman Service and participate in the dispute resolution processes they provide: http://www.fos.org.au/resolving-disputes/.
• If you are still unsatisfied you will need to consider whether your claim is worth the expense of going to court.
• You will need to seek legal advice specific to your situation to identify whether your claim has a reasonable chance of success if you take it to court and what the costs of doing so are expected to be.
• You can use our Fixed Fee Quote service to call for tenders from experienced lawyers who may be able to assist you with this.