• The financial ombudsman service provides independent dispute resolution between consumers and member financial institutions.
• All financial institutions are able to apply for membership to the financial ombudsman service.
• The ombudsman can assist with settling disputes on a range of banking and finance services including:
  • credit cards;
  • loans;
  • financial planning services; and
  • managed funds.
• The ombudsman service is free for the consumer. As a member the financial institute will cover the cost of the service.
• If you choose to use the service you can have a solicitor represent you however you will need to pay their fees.
• Our free Find a Lawyer directory may help you get in touch with an experienced banking and finance lawyer near you.
• To access the service you must first attempt to resolve the dispute with the bank using their internal dispute resolution process.
• If you are still unhappy with the outcome you can seek assistance from the financial ombudsman service.
• They can provide a conciliation service where they work with the two parties to seek a mutually agreeable outcome.

They may also investigate the complaint and deliver a written decision that will be binding on the financial service if the consumer agrees.