Care & Protection
3. Contact by Protection Officers
Authors: Staff Legal Eagle
Firm / Chambers:
Last updated: 29 Jun 2015
- Get the name and contact details of your caseworker.
- Ask your caseworker and make notes about:
- exactly what their concerns are; and
- what they want you to do to address their concerns.
- Call a support person to be with you when you are meeting with your caseworker. This can be a trusted friend or family member. It must be someone you can rely on to stay calm and help you communicate clearly.
- Try to be open and co-operate with your caseworker as much as you can but only as long as you feel comfortable to do so.
- You can always ask to speak with your caseworker’s supervisor if you think something is unfair or you are not being listened to.
- Where it is possible for you to do so see a lawyer to find out what your rights and responsibilities are and the best ways to avoid the matter going to court.
- Keep a diary. Include the times and dates of all visits and phone calls with your caseworker. Also diarise details about the steps you are taking to address their concerns. This may include leaving phone messages or making appointments .
- Think about family members who you are comfortable with and who may be able to assist with respite care for your child or children in case this is needed at any stage. Talk to them about your situation. Ask them if they would be able to look after your child if that becomes necessary (long or short term). If they are happy to be assessed by the department state this in writing to your caseworker so that it is formally considered.
- Reach out to community support services through your local doctor or Maternal Health Centre. You might need a referral to a specific service to address the department's concerns or you may just need some extra support while you have the department involved with your family.
- Try not to talk about your worries or fear of what the department might do where your children can hear you. Talk to them directly and explain what is happening in a calm manner providing details appropriate to their age and understanding.
View more Information on Family Law