Are travel agents required to comply with Australian Consumer Law?

• All Australian businesses are required to comply with Australian Consumer Law.
• This includes travel agents.
• This means that they must not:

• act unconscionably (immorally);
• make false or misleading representations (statements) to travellers; or
• mislead or deceive travellers.

• They must also ensure that:
  • all marketing and promotional material is true and correct;
  • they inform travellers about changes or increases in costs as soon as possible; and
  • quote accurate prices including clearly identifying any surcharges that may be payable.