Anti-Discrimination
Informal Complaint Resolution
Authors: Staff Legal Eagle
Firm / Chambers:
Last updated: 21 Oct 2014
- Sometimes you can resolve a problem without making an official complaint to an anti-discrimination commission. This is the cheapest, quickest and most satisfying option.
- If you believe you have been discriminated against you can:
- tell the person that their behaviour is unacceptable and must stop; or
- find another suitable person to discuss the issue with. This could be:
- a manager;
- someone from Human Resources in your firm; or
- a Principal or Head of an educational institution.
- Tell them clearly what has happened and ask them what they will do to resolve the complaint.
- Businesses, work places and education providers often do not want the negative consequences associated with a discrimination complaint against them. They will often try and settle without a formal complaint being made.
- Make your approach in a calm, professional manner. Outline your complaint and ways you believe it can be resolved.
- If you are the subject of a complaint and receive a letter addressing your behaviour and possible resolutions consider the letter carefully. It is always best to try and resolve the issue before an official complaint is made.
- Talk to the complainant about your ideas for resolving the issue.
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